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Terms and Conditions

  • Ivory is the trading name of Ivory Graphics Limited.
    Goods means the articles or things described in the Contract between Ivory and the Purchaser.
  • These conditions shall be deemed to be incorporated in all Contracts of Ivory to sell goods and in the case of any inconsistency with any order or form of contract sent by the Purchaser to Ivory whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of Ivory.
  • Notwithstanding that Ivory may have given a detailed quotation no order shall be binding on Ivory unless and until it has been accepted in writing by Ivory.
  • Any times or dates given for completion or delivery of goods shall be binding on Ivory. Such liability shall not extend to delays beyond the control of Ivory including, without prejudice to the generality of the foregoing defects in files or omissions of information, delays in approval of proofs, the non-performance of carriers, slow drying of paper and card stock, exceptional weather and other force majeure.
  • By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.
    • All goods shall be paid for at the time of order.
    • Any goods despatched or collected before paid for in full will remain the property of Ivory until balance settled.
    • All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate.
    • Any shortcomings or defects in goods supplied must be notified to Ivory within 3 days of delivery. Such goods must be returned to Ivory for inspection.
    • Nothing herein shall impose any liability upon Ivory in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the Purchaser, its servants or agents including without prejudice to the generality of the foregoing, handling and storage of the good, errors in the original files or approved digital proofs.
    • Nothing herein shall have the effect of excluding or restricting the liability of Ivory:
      • For death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. Statute, or;
      • Under sections 12,13,14 and 15 of the Sale of Goods Act 1979 to a Purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).
  • Ivory shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.
  • The liability of Ivory to the Purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods. Ivory work hard to ensure the printing we supply is perfect. In the unlikely event of work being unacceptable due to a shortcoming at Ivory then we will urgently reprint or otherwise make the job good. However upon completion of the sale of the goods by the purchaser, the eligibility for reprinting the goods shall be considered null and void. Ivory will not reprint & credit the same job.
  • If the Purchaser shall be in breach of any of their obligations under the Contract Ivory may (without prejudice to Ivory's rights subsequently to determine the contract for the same cause (should it so decide) suspend further deliveries of goods without notice until any defaults by the Purchaser are remedied.
  • No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of Ivory shall be construed to enlarge, vary or override in any way these conditions.
  • Variations in quality - Every endeavour will be made to deliver the correct quality ordered. However some variation is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that Ivory shall have no liability in respect of such variations.
  • Any concessions made or latitude allowed by Ivory to the Purchaser shall not affect the strict rights of Ivory under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the Contract the other conditions shall continue in full force & effect.
  • Upon sight of artwork and at its sole discretion Ivory reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded in full.
  • Copyright and Intellectual Property: The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and/or any other reproducible materials ("Materials") prior to instructing Ivory Graphics Ltd to reproduce the same. The customer shall indemnify and hold Ivory and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by Ivory infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
  • In accordance with the Ivory stated "Green Policy" jobs will always be printed with minimal overs. On occasions this may lead to a shortfall. Any such shortfall up to 10% will be remedied by a Pro-rata credit against future orders rather than making up the deficit.
  • The Contract shall in all respects be governed by English law and shall be deemed to have been made in England and the Purchaser and Ivory agree to submit to non-exclusive jurisdiction of the English courts.
  • Any print promotion offered by Ivory applies to our standard product range only and not to bespoke product requests or orders.
  • Ivory cannot take responsibility for damaged goods or short deliveries on consignments (missing boxes) which have been accepted and signed for as being complete or in good condition on delivery.
  • Returns Policy: Due to the nature of our personalised products we are unable to accept returns. Such items are also exempt from Consumer Contracts Regulations 2013. In the event an item arrives faulty a replacement will be supplied alternatively refunds may be given. This will be assessed on a case by case basis. In either case we must be made aware of the faulty item within 7 days of delivery.
  • Cancellation: We reserve the right to decline cancellation requests once production of an order has started. Prior to production an administration charge of 20% before VAT will be deducted from any order.
  • All ownership of all materials supplied to will remain with the client, or rightful copyright or trademark owner and will not be reproduced in any way without the clients consent. All materials created by Ivory will remain property of ivory unless explicitly paid for.
  • Overs: When selecting the option to purchase overs on your order you agree to be billed at discounted rate for any additional packs that are included with your order. This must be paid within 30 days of delivery.

ISSUE No. 4 Form No IV01 15/02/24