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Is it possible to cancel an order?
  • Posted By : EstragonHelmer
    Member Since: 30th July 2017
    Posted on: 6th August 2017 10:08 AM
    I just ordered today, and it's still in 'processing'. Is it possible to get it cancelled?

    Order number is: 1197
  • Posted By : EstragonHelmer
    Member Since: 30th July 2017
    Posted on: 22nd August 2017 10:47 PM
    Just bumping this. The order is still listed as 'in production', and has been for just over 2 weeks now.

    If it can't be cancelled, that's fine, but I'd like to know what's going on with it.
  • Posted By : Ivory
    Member Since: 21st April 2016
    Posted on: 23rd August 2017 8:47 AM
    Hi EstragonHelmer,
    So sorry for the delay on this.
    We have had a lot of Unexpected Machine Maintenance and a material shortage.
    I did try to email anyone with a delay in their order.
    If you still wish to cancel your order then that's fine but it is now printed and will be sent out today.
    I want to get this sorted and out to you so we will bump you up to first class as an apology for the delay in service.

    Regards,
    Ash.
  • Posted By : EstragonHelmer
    Member Since: 30th July 2017
    Posted on: 23rd August 2017 9:24 AM
    Thanks for replying. If it's printed now, don't worry about cancelling it.
    It was just that I did the stupid thing of realising after ordering that I forgot to spell check some of it.
    It's still just me ordering prototypes, so an extra version is no big problem.
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