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Trouble with "processing files"...
  • Posted By : eddienias
    Member Since: 23rd July 2017
    Posted on: 31st July 2017 5:13 PM
    Hi, we tried uploading artwork for the quad-fold game board and it stuck at processing. We tried it again and no luck, but on the third time it worked. Only now we can't remove the previous two attempts because we get a "can't delete because some files are processing" message.

    Help!

    Thanks.
  • Posted By : Ivory
    Member Since: 21st April 2016
    Posted on: 1st August 2017 10:17 AM
    Hi Eddienias,

    Can you send us a private message with the ID of your game and we will have a look at fixing this issue for you.

    Regards Ash
  • Posted By : eddienias
    Member Since: 23rd July 2017
    Posted on: 4th August 2017 10:55 AM
    Hi Ash, I didn't get a response to the email so I restarted the game from scratch so we could order it. Any information on how long it takes to produce and post?

    Thanks, Ed.
  • Posted By : Ivory
    Member Since: 21st April 2016
    Posted on: 4th August 2017 1:18 PM
    Hi Ed,

    Sorry, we didn't receive the message concerning the information I asked for.

    We have an average dispatch time on the checkout which I believe sits at 4 days at the moment but we have had a rush recently leaving us low on certain stock so this may be longer. Apologies for any inconvenience this may cause.

    Regards,
    Ash
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