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"Stuck" Files
  • Posted By : MrG
    Member Since: 16th June 2017
    Posted on: 13th July 2017 6:42 PM
    I have been trying to upload artwork for an A5 game board but the uploaded files, although visible on the upload page, do not appear in the “Edit” section. I also tried deleting the item but am getting a “Cannot delete Files being processed message.

    Help please
  • Posted By : Ivory
    Member Since: 21st April 2016
    Posted on: 14th July 2017 3:24 PM
    Hi,
    We have had a look at your game to see what's going wrong and all we can think is that your upload has failed.
    Try to make sure your art board is the right dimensions and format and try again.

    Regards Ash
  • Posted By : MrG
    Member Since: 16th June 2017
    Posted on: 17th July 2017 11:30 AM
    Thanks, It seemed to clear itself eventually and I was able to delete the whole item and restart.

    Second question though. In a second game I am working on I don't seem to be able to delete unwanted files (ie early versions of the artwork) from the stack in the "Edit" section?
  • Posted By : Ivory
    Member Since: 21st April 2016
    Posted on: 18th July 2017 8:10 AM
    Hi,
    Yes, there does seem to be a slight issue with that function.
    We will look into that as soon as we can.
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