How We Work
playing cards of all styles and sizes.
Our Order Process
- Contact us or fill in our online Quote Request, we will email you a link to access your bespoke quote online.
- Take some time to think about it and review your quote thoroughly. If you need, we can send over quote variations until you find the one for you.
- When you are ready to order, you can either contact us or order directly through your quote online.
- Upload your artwork through our online order process or go to our Uploader and make sure to use the correct Quote ID.
- All orders are completely bespoke, so we require payment up-front. You can pay through our online order process or one of our Sales advisors will send over a invoice with our payment details.
- Once you have finished placing your order, our Studio will begin working on your digital proofs. They will review your artwork to ensure that it is supplied correctly and prints as expected. If they encounter any concerns, they will email you a detailed report. Otherwise, you will be emailed a link to view your digital proofs online within 48 hours of ordering. Take some time to check over your digital proofs thoroughly, so that everything is in the correct order and there are no spelling mistakes. When you are happy to go to print, hit the APPROVE button.
- Our production team will review your order and send over an order confirmation. This contains your full order details including your chosen delivery address and our expected delivery date.
- Sit back and relax our production team are working on your order.
- It’s delivery day! Get ready to receive your order.
What are overs?
Overs are additional packs produced during our manufacturing process to ensure we meet your order requirements. Each of these overs undergoes our strict quality control and matches the rest of your order perfectly.
In our commitment to furthering our sustainability goals and minimising waste, we offer three options for managing your overs. Please note that overs will not exceed 10% of your order quantity and are charged at 50% of your pack unit price.
Choose what to do with your overs:
Overs included: Once the order is produced, any overs will be added to your order and sent out in the same delivery. Overs will not exceed 10% of any order. An invoice will be issued for the overs at 50% of the pack price.
Overs used for selling with Ivory: Once the order is produced, any overs will be kept back from your order as stock to be used for selling on our online marketplace. Overs will not exceed 10% of any order. You will only be charged for the overs once you have made a sale on our marketplace, this will be 50% the pack price + an 8% handling fee.
No Overs: Once the order is produced, any overs will be dismantled for confidential recycling.
